Apply for Utility Account Representative I/II/III

Job Summary

$41,167 - $68,406 / year or higher DOQ + Full-Time County Benefits 

The James City Service Authority seeks an individual to perform responsible work assisting new and existing customers in JCSA’s water/sewer connection and billing/payment processes.

There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.

Utility Account Representative I - $41,167 - $68,406/ yr or higher DOQ
Utility Account Representative II - $44,016 – 73,140 / yr or higher DOQ
Utility Account Representative III - $50,370 - $83,698 / yr or higher DOQ

Responsibilities

• Assists with processing customer billing for services provided by JCSA; interprets and updates information from a variety of databases and other local utilities; operates, gathers data, and monitors asset management and work order system and Geographic Information System (GIS) software programs.
• Calculates and processes payments for water/sewer tap fees on new construction by researching premise using JCSA GIS and James City County Real Estate plats; issues receipts for payments and maintains a cash drawer to include preparing and verifying bank deposits.
• Researches and resolves problems using in-depth knowledge of JCSA operations and independent judgment; negotiates payment extensions or arrangements with customers; and initiates non-payment cut-offs or meter removal for broken payment plans; performs and completes analytical review of customer accounts for leak adjustments; obtains and analyzes water meter data logs to assist customer concerns related to high usage and troubleshoot potential leaks.
• Responds to emergency and non-emergency service related phone calls, emails, and work orders from staff and inquiries from the public requiring interpretation, data research, and independent judgment in determining the appropriate response; explains policies and procedures to customers; evaluates calls for service to determine cause of problem; and dispatches appropriate crew or technician.
• Coordinates water meter readings with JCSA Operations staff; initiates work orders for new or terminated service, water flow checks, meter leaks, water quality and related work, communicating results as needed either verbally or in writing with customers.
• Administers JCSA Grinder Pump Maintenance Agreement program; determines potential customer eligibility, coordinates and schedules inspections by Operations field staff, issues denial letters and ensures accuracy of billing related to associated fees.
• Tracks JCSA loan and connection fee payments; generates related reports, invoices and payment vouchers; initiates collection process on delinquent accounts; processes deposits and assigns appropriate general ledger account code.
• (Utility Account Representative III) Determines eligibility of delinquent accounts for collections routine and processes eligible accounts; places and releases property liens for eligible delinquent accounts; processes delinquent accounts through bankruptcy procedures in accordance with applicable laws.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma, preferably supplemented by college level courses in accounting or business management; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
• Must possess reliable transportation to work site(s).
• Knowledge of data entry, automated financial recordkeeping systems, and various microcomputer software packages; and, standard office procedures, practices, and equipment; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, including Microsoft Office Suite.
• Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other county employees and the public; establish and maintain complex records; research, assemble, and organize data and prepare reports and correspondence; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision; and resolve problems and complaints to deliver a high level of customer service.

Position Level Requirements

Utility Account Representative I

• Some experience working in billing or accounts receivable/payable including experience involving public contact and customer service.

Utility Account Representative II

• Considerable experience working in billing or accounts receivable/payable including experience involving public contact and customer service as demonstrated by ability to exercise independent judgment and complete all phases of billing cycle with minimal supervision.
• Demonstrated ability to perform effectively in key Utility Account Representative duties.
• Meet all requirements of Utility Account Representative I.

Utility Account Representative III

• Extensive experience working in billing or accounts receivable/payable including experience involving public contact and customer service as demonstrated by ability to exercise independent judgment and complete all phases of billing cycle with minimal supervision.
• Extensive ability to complete connection fee and delinquent collections processes.
• Demonstrated ability to perform effectively in key Utility Account Representative duties.
• Meet all requirements of Utility Account Representative II.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City Service Authority is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-259-5457 or email [email protected].