Summer, Tree, Land, Nature, Outdoors, Sea, Water, Tree Trunk, Scenery, Boat

Benefit Program Specialist I/II/III

This job is closed
  • Full Time

Job Summary

$47,433 - $84,701 / year + Full-Time County Benefits 

Performs responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance programs and services within established policies, procedures and guidelines.

There are three levels of Benefit Program Specialist distinguished by the level of work performed and the qualifications of the employee.

Benefit Program Specialist I - $47,433 / year or higher DOQ
Benefit Program Specialist II - $50,732 / year or higher DOQ
Benefit Program Specialist III - $54,282 / year or higher DOQ

Responsibilities

• Determines and re-determines eligibility of individuals and families for one or more federal, state and local financial assistance programs including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families, children, the elderly and disabled, and nursing home/community based care; Temporary Assistance for Needy Families (TANF); Auxiliary Grants (AG); General Relief (GR) for unattached children; and Energy Assistance; interprets and explains policies pertaining to financial assistance programs.
• Conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
• Identifies and assesses customer needs to make proper referrals to various Social Services programs, such as Fraud, Children’s Services, Adult Services and Housing, as well as other community organizations, mental health, Social Security and other organizations.
• Tracks and complies with state mandates for timeliness and accuracy compliance for all financial assistance programs; conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
• Gathers and analyzes verification documents received for authenticity, validity and accuracy; secures and safeguards confidential information from applicants, recipients and federal reports.
• (Benefits Program Specialist III) Assists with training of staff; assumes supervisory duties in absence of supervisor; attends management meetings and public speaking engagements; assists with tracking and monitoring funds available for State, local and federal childcare subsidy budget, along with recruitment and retention of childcare subsidy vendors if assigned the Childcare Assistance program area.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to an Associate’s degree in human services or related field; some human service related experience, preferably involving interviewing customers.
• Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; knowledge of basic mathematical calculations.
• Skill in use of computer software, especially Microsoft Office Suite; State Department of Social Services computer systems; and oral and written communication.
• Ability to work independently; effectively manage multiple responsibilities; meet deadlines; exercise independent judgment and initiative; and pay attention to detail in accordance with established policies and procedures; the ability to perform basic mathematical calculations to determine income.

Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email [email protected].

Ready to Apply?

This job is closed

Sign up for job alerts!

Not You?

Thank you

Share this job!

Not You?

Thank you

Other Opportunities 

Facilities Technician I II III Building maintenance

General and Capital Services Department 40000154 Williamsburg Virginia United States Williamsburg Facilities Maintenance Office Labor/Trades Full Time
Performs experienced work operating and maintaining assigned County building(s), including equipment maintenance and repair, and carpentry, plumbing, roofing, and painting work.

Customer Service Representative

Parks and Recreation Department 40000153 Williamsburg Virginia United States Williamsburg Recreation Part Time
$17.49 - $26.96 / hour DOQ + Part-Time County Benefits. Performs responsible work in the daily operation of assisting the Parks & Recreation Department including assisting patrons and monitoring activities; acts as lead worker. Closing shifts incl...