Apply for Customer Service Representative

Job Summary

$17.49 - $26.96 / hour DOQ + Part-Time County Benefits

Performs responsible work in the daily operation of assisting the Department including assisting patrons and monitoring activities; acts as lead worker. Primary shift is opening, 5:15 a.m. -10:30 a.m. Monday - Friday; occasional weekends.

Responsibilities

• Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas.
• Completes registrations including payments; verifies cash drawer, closes out register and completes deposit paperwork.
• Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons.
• Assists in the implementation of emergency action plan and responds to emergencies.
• Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audiovisual equipment as needed.
• Keeps inventory of office supplies and point-of-sale items.
• Run reports and assists full-time employees to keep track of daily statistics.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money.
• Must possess reliable transportation to work site(s).
• Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Children).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
• Skill in use of computer software including Microsoft Office Suite.
• Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email [email protected].