Apply for Program Services Assistant

Job Summary

$38,857 / year or higher DOQ + Full-Time County Benefits 

Performs responsible work assisting the public and staff in using the Williamsburg Regional Library's facilities and equipment; assists with set-up, operation, minor repair and preventive maintenance of library audiovisual materials and equipment.

Responsibilities

• Provides technical support services for public and staff programs.
• Uses a computer scheduling system to assist the public and staff in making reservations for theatre and meeting room use; explains theatre and meeting room policies and procedures to users.
• Operates and reconciles a cash register and credit card machine.
• Cleans and sets up theatre and meeting rooms as necessary, including moving furniture, equipment and other items, and replacing light bulbs; checks and sets lighting, theatrical and sound equipment, as needed, for programs.
• With proper training, performs preventive maintenance and minor repair of equipment; minor repair of audio and video materials; assists in the mounting and maintenance of exhibits.
• May participate in library-wide committees or projects.
• Performs other duties as assigned

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; Associate’s degree preferred; some experience in personal computers, audiovisual and theatrical equipment experience preferred.
• Must possess reliable transportation to work site(s).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; basic library operations preferred.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to meet and work with the public in a congenial manner, following library and security policies, procedures and regulations; communicate and work well with other staff members; maintain records in a standard, orderly, systematic fashion; learn to use specialized theatrical equipment; learn preventive maintenance and minor repair of equipment including that of audio and video materials; organize daily and long-range projects, use time effectively, and work independently

• Duties are performed primarily at Williamsburg Regional Library buildings and other sites as required; staffs public service desk, and moves, uses and adjusts a variety of furniture, equipment and materials associated with the position; requires heavy lifting, strenuous physical activities and frequent sustained operation of custodial equipment; regular contact is made with staff members, government/community officials and personnel and the public.
• Requires the ability to travel among various library sites.
• Performs work safely in accordance with department safety procedures and County Safety Program; operates equipment safely and reports any unsafe work condition or practice to supervisor.
• May be required to report to work to serve customers during emergency conditions; may be assigned to report at a different time and location and to perform different duties as necessary.

Click here ​for full job description. Accepting applications until 11:55pm EST on 10/25/2024. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email [email protected].