Apply for WATA Director of Operations

Job Summary

$94,176 / year or higher DOQ + Full-Time County Benefits 

The Williamsburg Area Transit Authority is seeking a dynamic and experienced transit professional to serve as its new Director of Operations. WATA’s mission is to provide safe, reliable, and accessible transit services to the diverse population of residents and tourists of the Historic Triangle.

Performs advanced work providing direction and supervision in management of the operational activities of WATA under the direction of the Executive Director. Responsible for providing excellent service to staff and the public.

Responsibilities

• Oversee the daily operations of the public transportation system, ensuring that services are efficient, timely, and meet the needs of the community. This involves overseeing both fixed route and paratransit services.
• Prepare, manage, and oversee the operating budget for the transportation system. Monitor expenses, ensure cost-effectiveness, and identify opportunities for financial improvements in coordination with the budget analyst team.
• Manage and coordinate the implementation of vehicle maintenance, vehicle fleet planning and procurement, and capital equipment management programs.
• Recruit, train, and supervise staff, including supervisors, drivers, and support personnel. Develop and implement training programs and performance evaluations to ensure high-quality service and adherence to safety standards.
• Ensure that all operations, policies, and procedures comply with local, state, and federal regulations, including safety standards and environmental guidelines.
• Implement safety protocols and procedures to protect both employees and passengers. Oversee the implementation and compliance with the Federal Transit Administration's Public Transportation Agency Safety Plan (PTASP) for the organization.
• Develop and oversee customer service policies and programs to address passenger concerns, improve satisfaction, and enhance the overall experience. This includes handling complaints, managing public relations, and coordinating with customer service teams.
• Work with the Planning Department to analyze and monitor key performance indicators (KPIs) such as operator performance, on-time performance, ridership, and service reliability. Use data to identify trends, assess service quality, and make informed decisions for improvements.
• Oversee the implementation, training, and maintenance of technology systems used in operations, such as scheduling software, GPS tracking, and electronic fare collection systems. Stay updated on technological advancements and integrate new solutions as appropriate.
• Collaborate with government agencies, local authorities, community organizations, and other stakeholders to ensure alignment with broader transportation goals and to address community needs and concerns.
• Develop and implement crisis management plans to handle emergencies or disruptions in service. Coordinate response efforts and communicate effectively with stakeholders and the public during such events.
• Continuously seek ways to innovate and improve operations, including exploring new service models, efficiency initiatives, and sustainable practices. Foster a culture of continuous improvement within the team.
• Prepare and present reports on operational performance, financial status, and strategic initiatives to senior management, boards, or other governing bodies. Maintain accurate records and documentation related to operations.
• May be required to serve as WATA representative to regional, state, or local transportation planning bodies.
• Serve as principal advisor to the Executive Director.

Qualifications:

• Any combination of education and experience equivalent to a Bachelor’s degree in technical business, public and/or transportation administration, transportation planning or related field; considerable experience supervisory or managerial experience, preferably in a public transit setting.
• Must possess, or be able to obtain within 90 days of hire, a Virginia Class B Commercial Driver’s License and have an acceptable driving record based on James City County’s criteria.
• Knowledge of modern principles, practices and techniques of public transit operations and activities; scheduling transit routes, vehicles and personnel; budget development, preparation and administration; applicable federal, state and local laws, codes and regulations affecting public transportation; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
• Skill in use of computer software, especially Microsoft Office Suite; transit fixed route software knowledge and experience preferred.
• Ability to effectively represent WATA’s transit operation functions with the community, organizations, and other government agencies; communicate effectively both orally and in writing; establish and maintain effective working relationships with employees, officials, and the public.

Click here ​for full job description. Accepting applications until 11:55pm EST on 10/11/2024. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email [email protected].